CANCELLATION AND REFUND PAGE POLIC
Thank you for shopping at Navigator. We want you to be completely satisfied with your purchase. In the event that you need to return a product, please carefully read and adhere to the following guidelines:
1. Return Eligibility:
– Products must be returned within 3 days from the date of delivery.
– Products must be unused, undamaged, and in their original packaging.
– Products that are not eligible for return include perishable items, intimate or sanitary goods, and products explicitly marked as non-returnable.
2. Return Process:
– Prior to returning a product, please contact our customer support team to initiate the return process and obtain a Return Authorization (RA) number.
– Clearly write the RA number on the outside of the package being returned.
– Include the original invoice or proof of purchase inside the package.
3. Return Shipping:
– Customers are responsible for the shipping costs associated with returning the product.
– We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned items.
– We do not assume responsibility for any lost or damaged packages during the return shipping process.
4. Refund Processing:
– Once we receive and inspect the returned product, we will notify you regarding the status of your refund.
– If the returned product meets the eligibility criteria, we will issue a refund to your original method of payment.
– Please note that the original shipping charges are non-refundable.
5. Non-Refundable Items:
– Certain items may not be eligible for a refund, such as gift cards, personalized or customized products, and items purchased during clearance or promotional sales. Any such exclusions will be clearly stated on the product page.
6. Damaged Or Defective Products:
– If you receive a damaged or defective product, please contact us immediately and provide relevant details and supporting evidence.
– We will arrange for a replacement or refund, including any applicable shipping costs.
7. Cancellations:
– If you wish to cancel your order before it has been shipped, please contact us as soon as possible. If the order has already been shipped, the return process mentioned above will apply.
Please note that this Return and Refund Policy applies only to purchases made directly through our website. If you have made a purchase through a third-party retailer, please refer to their respective return and refund policies.
If you have any questions or require further assistance regarding returns or refunds, please contact our customer support team. We are here to help!
Please retain a copy of this policy for your reference. By making a purchase on our website, you acknowledge and agree to the terms outlined in this Return and Refund Policy.